View Our Website View All Jobs

Client Service Representative

It’s not your typical Client Services job. We think of ourselves as providing customer support with an inventive approach.  We are InventHelp, an industry leading invention services firm, which has an immediate need for an experienced Client Services Representative.  We work with clients helping them to achieve their dreams through their inventions and you can play a significant role.  

This position requires an outgoing attitude with the ability to manage all aspects of the inventor client relationship.  Whether it’s owning the complaint or researching an inquiry, you are empowered to satisfy the client with respect and efficiency.    

This position requires you to be a juggler.  You will be juggling multiple clients, issues, tasks and responsibilities throughout the course of your day.  You must be able to work independently while having support from the team.  You will work with every department and touch every aspect of the services we provide to our inventor clients.

We are located in the Cultural District in downtown Pittsburgh, walking distance from PNC Park.  We offer a comprehensive benefit package including medical, dental, vision, Health Savings Accounts, 401k profit sharing, gym reimbursement, commuter programs, various employee perks, and an employee discount program.

If you think you have what it takes to be part of our team, then we want to talk to you! 

Check out the Job specs and skills/experience required below.

Job Specs:

  • Communicate via inbound and outbound telephone calls with consumers.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Follow up in a timely manner to ensure customer satisfaction.
  • When applicable, attempt to resolve consumer issues by maintaining diplomacy and tact when dealing with complaints and/or difficult situations.
  • Perform other duties as assigned by management.

Job Requirements:

  • Excellent customer service skills and conflict resolution/problem solving skills a must.
  • Proficient in the use of the computer, including Microsoft Office.
  • Excellent verbal and written skills with the ability to work with a diverse client base.
  • Must be detail oriented and organized.
  • Ability to work in a multi-tasked environment.
  • Ability to work independently while being a team player.
  • Excellent time management skills. 
  • Commitment to company values.
  • Bachelor’s Degree and/or previous experience preferred but not required.

This is a full-time position located at our Pittsburgh, PA office. Local candidates only. No recruiter or placement firms, please.


To Apply:

Please submit cover letter, resume and salary requirements via the Jazz website. Candidates may also email their information to HR@inventhelp.com

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150